Squadcast Labs Private Limited

Technical Product Documentation Lead

Full-Time in India - Associate - Product

Who are we?

We are a bunch of engineers in love with system reliability, and our founders have been featured as Top Tech Entrepreneurs in the Forbes 30 Under 30 2020 list.

We believe that people do their best in a culture that fosters diversity, inclusion, innovation, and success. Whether it’s conducting a retrospective or cranking out a new product feature or doing our day-to-day work, we live and breathe our core values. As a team, we solve real customer issues and fulfill our mission of connecting teams to simplify technical operations & incident response to help global engineering teams build reliable technology.

We live by our core values:

  • Customer-First, Always
  • Data-Driven
  • Excellence at work
  • Ownership
  • Be a Rock - Dependable, Reliable, Trustworthy
  • Respect Each Other
  • Honesty & Humility

Together we are building an awesome company and product that our users are falling in love with every day.

Our product is a cloud-based software designed around Site Reliability Engineering (SRE) practices with best-of-breed Incident Management & On-call Scheduling capabilities. We’re proud to be one of the fastest-growing developer tools, and we’re currently looking to add a few more extraordinary people to our team.

Why is Squadcast a great place for you?

At Squadcast, we take that extra special care to make sure you give your best at work and have a fulfilling and productive day, every day! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. So be ready for a lot of independence in whatever you do. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at Squadcast.

If you like building technology that makes an impact, ideating with some of the best minds in the country, and executing your dreams with purpose and speed, Squadcast is where you want to be.

  • Gather inputs from across teams to document the features, defects, and FAQs to publish documentation in the knowledge center
  • Work collaboratively with team members, leads, developers, quality engineers, product managers, editors, and usability experts to document our products and make our products easier to use

Who are you?

  • You are a highly skilled technical writer who will work with Product Management, Product Marketing, Engineering, and Support to produce and maintain world-class documentation including User Guides, Integration Guides, API Developer Guides, In-platform Documentation Tooltips, and Welcome Instructions
  • You will help Product Marketing and Product Management build and maintain client aids that go beyond traditional documentation. This would include online videos, guided tours, and other educational techniques that will increase product clarity, performance, and usability
  • You will be a part of a cross-functional team so the ability to effectively communicate, work and grow with different types of people is a must
  • Preferably has a good understanding of the DevOps, SRE, ITIL technology space

What should you have?

  • 2+ years’ relevant industry experience
  • Ability to decipher technical documents and write from a user perspective
  • Strong experience owning an end-to-end documentation creation process
  • Ability to pick up tools knowledge in the ever-changing environment quickly and able to deliver as per schedule with quality
  • Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment
  • Ability to do competitor analysis to improve product documentation continuously
  • Ability to bring an innovation towards documentation structure, correct grammar, style guide, and document accordingly
  • A positive attitude and willingness to take up challenges
  • Strong, proven written and verbal communications skills
  • Good communication and interpersonal skills
  • Experience in working with content in multiple mediums and tools - The following tools are preferred: Jekyll, GitBooks, Confluence/JIRA, Github, Readme

What do we offer?

In addition to an outstanding work environment, folks at Squadcast enjoy competitive compensation and benefits, including:

An upbeat, positive culture. Integrity, objectivity, collaboration, results, and a no-limits mindset are central to how we work

Limitless growth. We work with you to help you meet your goals and advance within the company

Encouragement to be innovative and challenge the status quo

Exposure to industry-leading training and development

Performance-based recognition and rewards

Your health is important to us: we offer a great health insurance package (for you and your family)

Regular team events, outings, and much more

Get free breakfast & lunches in the office, snacks, and drinks

We are family-friendly, respect your work-life balance and offer flexible office hours

Sounds interesting? We’d be happy to take a look at your resume.